By definition, automation is the technique of making a process or a system operate automatically by tools, or electronic devices that may or may not take the place of human labour which ultimately improves companies operational efficiency and effectiveness. While automation is a good thing, if the approach is not careful, it may lead to the opposite. Ironically while automation may seem to replace human in doing tasks, a succesful automation lies greatly in the ability of humans to adapt and adopt to the automation itself as it may change the operational and business model of a company which means doing tasks differently. At Piranti Tepat Indonesia, we focus on automation based on integrated business software solution, starting from automating the Enterprise Resource Planning (ERP) as the foundation of company’s digital transformation. We work together with our customers to identify the needs for automation, evaluate the process and suggest approach that best suit them.